General Terms and Conditions of Sale

I. GENERAL CONDITIONS

These general sales conditions apply to all sales made by ZEMBE – DISTRIBUIÇÃO E SOLUÇÕES DE MATERIAL ELÉTRICO, Lda. (ZEMBE, Lda.), and are fully accepted by the Client under the terms and conditions specified herein.

II. COMMERCIAL CONDITIONS

1. The applicable sales prices, which assume the client's acceptance of these general conditions, are those listed in the price tables in effect at the time of supply, including in the case of:

• orders placed prior to the supply date; or
• supplies based on a specific proposal with a price indication, even if such proposal is still valid.

2. Credit opening is always subject to an express request from the client in a specific document and only becomes effective after approval by ZEMBE, Lda.
3. After the approval referred to in the previous paragraph, a credit limit and payment term are established for each case.
4. ZEMBE, Lda. may, at any time and without prior notice, suspend the supply of goods on credit and/or change the granted credit limit.
5. ZEMBE, Lda. regularly reassesses the credit conditions granted to each client, which may result in the non-supply on credit of already quoted and/or ordered goods if the client's financial situation at the time of supply does not allow credit continuation under the agreed conditions.
6. Quotations for materials, services, and/or other electrical material solutions are generally free for clients with an active account (i.e., invoicing within the last 12 months), and any applicable fees will be communicated in advance.
7. Reels for packing electric cables are charged according to the price table in force at the time of cable delivery.

III. ACCOUNT CONDITIONS

1. Payment terms and applicable financial discounts for Clients with active accounts are as follows:

• Payment within 5 days from invoice date ……… 2%;
• Payment after 31 days from invoice date ……… No discount.

2. Fifteen days after the agreed payment term stated on invoices or equivalent documents, if payment has not been received, ZEMBE, Lda. reserves the right to initiate all legal means to collect the due amounts.
3. Failure to meet any agreed payment term will result in late interest charges at the legal rate in effect until full and final payment of outstanding amounts.
4. Until full and final payment of any materials delivered, ZEMBE, Lda. retains ownership, and the Client is considered the depositary of the delivered goods.
5. The client has 30 days to inspect any received sample material. If the sample is not returned within this period, the respective invoice will be issued.
6. The Client is solely responsible for any damages resulting from failure to notify ZEMBE, Lda. in writing of any relevant commercial data changes.
7. ZEMBE, Lda. may require the Client to provide adequate guarantees to ensure payment of products already delivered and/or to be delivered. In the absence of such guarantee, ZEMBE, Lda. is released from any obligation to deliver materials.
8. Any invoice discount is only valid for payments made within the agreed term as stated in the “Due Date” field of the invoice.
9. Account conditions may be periodically reviewed by ZEMBE, Lda. based on a reassessment of the client's situation.

IV. DELIVERIES

1. ZEMBE, Lda. covers delivery costs to the Client’s address for orders with a net value above €100.00 (one hundred euros).
2. However, ZEMBE, Lda. reserves the right to charge delivery costs regardless of order value in the case of urgent orders and/or those outside the regular delivery schedule.
3. ZEMBE, Lda. accepts no liability for material damaged during transport unless the Client indicates the existence and extent of such damage on the document signed upon delivery.
4. Delivery deadlines are indicative only. ZEMBE, Lda. is not liable for any delay in delivery under any circumstances.

V. RETURNS

1. Returns will only be accepted with prior consent from ZEMBE, Lda. and after a written request from the Client using the appropriate form, stating the reasons for the return. Return transport costs are the responsibility of the Client.
2. Any expressly accepted material returns are subject to a depreciation of no less than 10% of the amount shown on the original invoice or equivalent document.
3. Returns of materials/products that were modified or specially ordered for the Client are not accepted.
4. Returns are only accepted within 15 days from the date the materials left our warehouses and only if they are in the same condition as delivered, including packaging.
5. Reel returns are subject to a 20% depreciation, and the Client is responsible for returning them to ZEMBE, Lda facilities.
6. Only reels in good condition will be accepted, and within a maximum period of 9 months from the date of the document that originated them.

VI. WARRANTY

1. ZEMBE, Lda. offers a warranty against all manufacturing defects, valid for the legally established periods in effect at the time of sale. The Client must prove the alleged defects and provide proof of equipment purchase.
2. Work carried out at the Client’s request, under their guidance and instructions, is not covered by any warranty unless otherwise agreed in writing.
3. The company is not responsible for any costs or expenses related to the removal and reinstallation of the supplies or their reassignment to clients for products found defective during the warranty period.

VII. JURISDICTION

In the event of any dispute arising from the interpretation or application of these General Terms of Sale, the courts of the districts of Lisbon and Faro shall have jurisdiction, with express waiver of any others.

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• You can also download the document General Terms of Sale.