General Sales Conditions
I. GENERAL CONDITIONS
These general sales conditions apply to all sales made by ZEMBE DISTRIBUIÇÃO E SOLUÇÕES DE MATERIAL ELÉTRICO, Lda., and are fully accepted by the Client under the terms and conditions specified here.
II. COMMERCIAL CONDITIONS
The selling prices are those listed in the current price tables at the time of supply, even for orders placed before that date, or prices indicated in specific proposals with specified validity periods. The acceptance of these general sales conditions is a condition for the prices to be valid. Credit supplies can only be made after ZEMBE, Lda. confirms the opening of credit. The Client must formally request credit account opening. After ZEMBE, Lda. agrees to open a credit account, an initial credit limit and payment terms will be established. ZEMBE, Lda. may suspend the supply and/or change the established credit limit without prior notice. Quotations for electrical materials, services, or other electrical solutions may be free for Clients with an active credit account (invoices in the last 12 months), and any charges related to them will be communicated in advance. Zembe, Lda. will not be responsible for costs and expenses related to the uninstallation and reinstallation of supplies or their reallocation to customers, even in situations where the products are provenly considered defective by the manufacturers, whether or not they benefit from the manufacturer's warranty period. Coils for packing electrical cables will be debited according to the current price table.
III. ACCOUNT CONDITIONS
The payment conditions and respective financial discounts for Clients with an active credit account are as follows: Payment within 5 days from the invoice date ………...…. 2% Payment exceeding 31 days from the invoice date ….. No discount If, within 15 days of the agreed payment deadline stated on the invoices or equivalent documents, they remain unpaid, ZEMBE, Lda. reserves the right to initiate appropriate legal means for collection. In case of non-compliance with the established payment deadlines, late payment interest will be charged at the legal rate in accordance with Ordinance No. 807/U1/83. The calculation of interest starts from the due date until the effective and full payment date. All materials delivered to Clients remain the property of ZEMBE, Lda. until full payment, with the Client considered the faithful depositary of the delivered goods. For material samples, the Client has thirty days to verify if it meets the requirements. After this period, if not returned, the corresponding invoice will be issued. Any losses resulting from the failure to communicate in writing to ZEMBE, Lda. any changes to the initially provided commercial data are the sole responsibility of the Client. ZEMBE, Lda. reserves the right to demand from the Client a guarantee sufficient to fulfill the payment obligation of the products already delivered and to be delivered. In the absence of the required guarantee, ZEMBE, Lda. is relieved of any obligations assumed for the delivery of material. All discounts on invoices are only valid for payments within the agreed-upon timeframe, as stated in the Due Date field. Initial account conditions may be revised based on periodic analysis.
IV. SHIPMENTS
ZEMBE, Lda. bears the costs of delivering the material to the Client's address for orders with a net value exceeding €100.00. For urgent orders or those outside the normal delivery plan, ZEMBE, Lda. reserves the right to debit delivery costs. ZEMBE, Lda. does not assume any responsibility for material damaged by carriers if the Client does not make any reservations on the document provided to sign regarding the condition of the packaging or damaged goods.
V. RETURNS
Returns will only be accepted with the prior consent of ZEMBE, Lda. and upon the Client's written request, using the appropriate form, stating the reasons for the return. The cost of returning the goods is the responsibility of the Client. Any expressly accepted returns are subject to depreciation not less than 10% of the value on the invoice or equivalent document initially issued. Returns of materials/products that have been modified or specifically ordered for the Client will not be accepted. Material returns will only be considered within 15 days from the date of the document that led to its departure from our warehouses and provided it is in the same condition as when delivered, both regarding the article and the packaging. Returns of coils are subject to a 20% devaluation, and it is the responsibility of the Client to deliver them to ZEMBE, Lda.'s premises. The respective rental fees can be consulted on our website. Only coils in good condition and within a maximum period of 9 months from the date of the document that originated them will be accepted.
VI. WARRANTY
ZEMBE, Lda. offers a warranty against all manufacturing defects, valid for the legally required periods at the time of the sale of the equipment, with the Client always having the burden of proving the alleged defects and providing proof of the sale of the equipment. Work done at the request of the Client, under their guidance and instructions, is not covered by any warranty unless otherwise agreed in writing beforehand. The company will not be responsible for any costs and expenses related to the uninstallation and reinstallation of supplies or their reallocation to customers, regarding products that prove defective during their warranty period.
VII. JURISDICTION
In case of a dispute arising from the interpretation or application of these General Sales Conditions, the competent courts to settle the dispute are the courts of the Districts of Lisbon and Faro, with the express waiver of any others.
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• You can also download the document General Sales Conditions in Portuguese.
